Policies
Terms of Sale
Please ensure the correct size lamp shade is ordered , as no refund will be given once materials have been cut. Shall you require some help to choose the right size shade for your lamp base, simply get in touch.
Design or pattern displacement on the lampshades, may vary.
Privacy Policy
Your personal information will only be used to fulfill your order.
Shipping Policy
Lampshades are made to order and take 7 business days to be dispatched.
Free delivery Australia wide, on all products.
All shipments are dispatched from WESTERN AUSTRALIA.
Parcels are sent through Australia Post or Courier (tracking number & insurance included) , no PO BOX delivery for lampshades at 40cm width & 45cm width and larger.
Delivery takes between 3 -7 business days, sometimes longer to regional areas ; including far north Queensland (due to the pandemic and lock down, please allow a few extra days)
Returns / Refunds / Exchanges
Returns: To be eligible for a return, your item must be returned within 30 days, unused and in the same condition that you received it. You are responsible for the proper packaging and return shipping cost of the item. Return shipping cost is non refundable. It is recommended to use a trackable service and insure the parcel.
Refunds: Once your return is received , we will send you an email to notify you that we have received your returned item. Then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 1 business day.
Non Refundable / Non Exchangeable : Custom made, items on sale and ceiling hung lampshades, cannot be refunded or exchanged.
Exchange: We only replace items if they are defective or damaged. If you need to exchange an item, you will responsible for the return shipping cost and re-sent shipping cost. Free delivery is offered once, with the original order.