Policies

Please ensure the correct size lampshade is ordered. Shall you require some help to choose the right size lampshade for your lamp base, simply get in touch. Pattern displacement on the lampshades, may vary.

Your personal information will only be used to fulfill your order.

Visa, Mastercard, Amex, PayPal and AfterPay

Products are shipped from Perth, Western Australia.

Parcels are sent through Australia Post or Courier for large parcels, so no PO BOX delivery for lampshades 40cm diameter and above. All shipments include tracking number & insurance.

Delivery takes between 2-7 business days and sometimes longer to regional and rural areas.

Free Delivery is offered for all products listed online, a delivery fee may apply to  "custom made" and oversize items. Express Post delivery is optional for an additional cost.

Returns & Exchange: To be eligible for a return, your item must be returned within 30 days, unused and in the same condition that you received it. You are responsible for the packaging and return shipping cost of the item. Return shipping cost is non refundable. It is recommended to use a trackable service and insure the parcel. A re-delivery cost will be charged in the event of an exchange, as free delivery is offered once.

Refunds:  Once your return is received , we will send you an email to notify you that we have received your returned item.  Then your refund will be processed, and a credit will automatically be applied to your original method of payment. 

Non Refundable / Non Exchangeable : custom made lampshades, ceiling hung lampshades and harp & finial lampshades, cannot be returned or exchanged.