Policies
Terms of Sale
Lampshades are made to order and take 7 business days to be dispatched.
Privacy Policy
Your personal information will only be used to fulfill your order.
Shipping Policy
Free shipping Australia wide
All shipments are dispatched from WESTERN AUSTRALIA.
Parcels are sent through Australia Post or Courier (tracking number & insurance included) , no PO BOX delivery for lampshades from 40cm diameter and above.
Delivery takes between 3 - 7 business days but sometimes longer to regional and rural areas , please allow a few extra days due to the pandemic.
*some custom made products may incur a delivery fee for being oversized.
Returns / Refunds / Exchanges
Returns: To be eligible for a return, your item must be returned within 30 days, unused and in the same condition that you received it. You are responsible for the proper packaging and return shipping cost of the item. Return shipping cost is non refundable. It is recommended to use a trackable service and insure the parcel.
Refunds: Once your return is received , we will send you an email to notify you that we have received your returned item. Then your refund will be processed, and a credit will automatically be applied to your original method of payment.
Non Refundable / Non Exchangeable : Custom made and ceiling hung lampshades, cannot be refunded or exchanged.
Exchange: We only replace items if they are defective or damaged. If you need to exchange an item, you will responsible for the return shipping cost and re-sent shipping cost. Free delivery is offered once, with the original order only.